Frequently Asked Questions (FAQ)

1. What is BestExclusive?
BestExclusive is an online store that curates top-quality products for your kitchen, home, beauty, and fitness needs. We’re dedicated to bringing you unique, practical items to elevate your daily life!

2. Where do you ship?
We currently ship worldwide! Shipping times and costs may vary depending on your location. You’ll see estimated delivery times during checkout.

3. How long does shipping take?
Typically, orders are processed within 1-3 business days. Delivery times vary by region, with an estimated arrival of 7-21 days after shipping. If you have any concerns about your order’s status, feel free to contact us.

4. How do I track my order?
Once your order ships, you’ll receive an email with tracking details. Just follow the link in the email to see the latest updates on your shipment’s journey.

5. What is your return policy?
If you’re not satisfied with your purchase, you can return it within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. For full return instructions, please visit our Return Policy page.

6. How do I request a return or exchange?
Simply reach out to our Customer Support team with your order details, and we’ll guide you through the return or exchange process. Note that return shipping fees may apply.

7. Can I cancel or modify my order?
Yes, if your order hasn’t been shipped yet, you can cancel or make changes. Please contact us as soon as possible with your order number so we can assist you.

8. What if my order arrives damaged or incorrect?
If there’s an issue with your order, please let us know right away. Send us a photo of the damaged or incorrect item, and we’ll work to resolve the issue promptly.

9. How can I contact BestExclusive?
We’re here to help! For questions, concerns, or feedback, you can reach us via email at admin@nearbyyou.co.uk. We aim to respond within 24 hours on business days.

10. Do you offer discounts or promotions?
Yes! Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest deals, promotions, and exclusive discounts.