FAQ

Frequently Asked Questions

How long will my order take to arrive?

Orders are processed within 1–3 business days, and UK delivery usually takes 7–12 business days. You'll see an estimated delivery date at checkout.

Do you offer free delivery?

Yes – standard UK delivery is free on orders of £50 or more. Below that, it's a flat £4.99.

How can I track my order?

Once your order is dispatched we'll email you a tracking number. If you ordered several items they may arrive separately with their own tracking.

Why do items arrive in separate parcels?

Our products ship directly from partner warehouses, so items from one order can be sent from different locations.

Can I return an item?

Yes. You can cancel within 14 days of delivery. Email us first and we'll send you return instructions. See our Refund Policy.

My item arrived damaged or faulty. What now?

Email us within 30 days with your order number and a photo and we'll send a replacement or refund at no cost to you.

Will I pay customs charges?

No. Prices for UK orders include any applicable VAT, with no extra import charges on delivery.

How do I contact you?

Email support@bestexclusive.co.uk or use our contact form. We reply within one business day.