Refund policy

Returns & Refunds

You have the right to cancel your order within 14 days of receiving your items, without giving a reason, under the UK Consumer Contracts Regulations 2013.

How to return

Email support@bestexclusive.co.uk with your order number within 14 days of delivery. We will reply with the return address and instructions. Please contact us before sending anything back: our products ship from partner warehouses, so an unannounced return may be lost.

Condition

Items should be unused, in their original packaging, with any tags attached, and sent back within 14 days of telling us you wish to cancel. Unless the item is faulty or incorrect, return postage is your responsibility.

Refunds

We refund the full price you paid, including standard delivery, within 14 days of receiving the returned item (or proof of return), to your original payment method.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015 you are entitled to a refund, repair or replacement. Contact us within 30 days of delivery with your order number and a photo of the issue and we will put it right at no cost to you.

Exceptions

Personalised items, opened hygiene-sealed products and perishable goods cannot be returned unless faulty.