Shipping policy

Shipping Policy

We ship to addresses across the United Kingdom. Our products are dispatched directly from our partner warehouses, which lets us offer a wider range at better prices.

Processing time

Orders are processed within 1–3 business days of payment. You will receive a confirmation email once your order is placed and a shipping email with tracking once it has been dispatched.

Delivery time

Estimated delivery times are shown at checkout and on product pages and depend on the item and the warehouse it ships from. Delivery estimates are not guaranteed, but if your order has not arrived within 30 days of dispatch please contact us and we will investigate, then reship or refund it.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay.

Multiple items

If you order several items they may arrive in separate parcels, each with its own tracking number.

Customs

All prices for UK deliveries include VAT where applicable. You will not be asked to pay additional import charges on UK orders.

Lost or damaged parcels

If your parcel arrives damaged or tracking shows it as lost, contact support@bestexclusive.co.uk with your order number and we will arrange a replacement or refund.